Calendars in JSM Portals

Use Cases

• Company holidays & office closures — Let customers know when your team is unavailable

• Maintenance windows — Show scheduled downtime so customers can plan ahead

• Release schedule — Share upcoming product releases or updates

• Support team schedule — Display on-call hours or shift rotations

• Training & events — Promote webinars, workshops, or company events

Adding a Calendar

1. Go to Settings → Manage apps → DOITBETTER CALENDAR → Service Management Settings

2. Click Add JSM calendar

3. Choose where to display:
   - Help center — visible on the Help Center home page
   - Portal — visible only on a specific Service Desk portal

4. Select the calendar to display

5. Click Add

You can add up to 10 calendars.

Display Settings

Permissions & Best Practices

⚠️ Important: Customers can see all events in configured calendars, regardless of calendar permission settings in the app.

How it works:

• Only calendar events are shared with customers directly

• Jira issues displayed on calendars are not visible to customers (unless they have Jira access)

• Workaround: Create a subscription calendar from your issue-based calendar. This converts issues into read-only events that customers can see

Recommendations:

• Create dedicated calendars for customers - Don't reuse internal calendars. Create separate calendars specifically for customer-facing content.

• Avoid issue-based calendars - Issue events are only visible to customers who have Jira access. For most customers this won't work. Use regular events
  instead.

• Review calendar content before publishing - Once added, all events become visible to customers immediately.

• Don't share sensitive information - Avoid calendars with internal meetings, employee schedules, or confidential project dates.

• Use clear event names - Customers see event titles directly. "Q4 Planning" is less helpful than "Office closed: Holiday break".